Customer reviews of Premier Car Sales (Derby) Ltd

By Sunny R on 13 February 2017 | Purchase not verified

The car we brought from them lasted only 3 months and after a court case a year later he promised to pay half the repairs. I had the car towed to Derby from another city and when we phoned him he refused to pay the half he had initially said he would cover. A bad experience with terrible customer service. Would have appreciated some honesty even if he could not afford the repairs. To make matters worse the last conversation with him contained verbal abuse and shouting. A lesson learnt and would not recommend them at all.

Reply from Premier Car Sales (Derby) Ltd on 17/02/17

Thank you for taking the time to leave us a review. We pride ourselves in our high level of customer service, and had hoped to resolve the issue with your purchase back in 2014. But as you know, the warranty company wouldn't pay your claim, because of your neglect. The failure to ever check your engine oil, resulting in damage to your engine. We offered a good will gesture to pay half of the repair bill, which you actually refused!! You proceeded to take us to a small claims court, where the decision was in favour of Premier. This matter has been dealt with over 2 years ago.